TRAINING AND DEVELOPMENT

we consider as an important agent of change which not only would help the company to achieve competitive advantage but also ensure the all round development of employees.

At present following types of training activities can be carried out:

A) INDUCTION PROGRAMME

We have a three-tire induction programme.

At the level-1, HR dept brief the new Joinee about the company policy , culture, mission, structure, reporting authority etc and introduce him with the employees of the company.

At level-2, the Dept head brief the new Joinee about the Dept procedures , work ethics, Inter dept- Protocols.

At level-3, the immediate superior or Colleague will help the employee to acquire the Job specific skills required to perform the job.

B) TRAIN THE TRAINER

In this training programme, certain employees from various locations are identified who have the ability to train the juniors and operational persons.

C) TRAINING TO JUNIORS AND OPERATIONAL PERSON

After being trained on how to train the juniors and operational person, these people back at their location train them on products, services provided, handling various gadgets, effective work methods, required behaviors, how to refer to recknor and different activities

D) MANAGEMENT DEVELOPMENT PROGRAMME

This is an essentially external training programme conducted at various management institutes or professional bodies. Few employees at the senior or middle management are identified along with the areas where training is required. They are sent for the programmes as and when related Programmes are conducted.

E) SKILL TRAINING

This training programme is conducted for all those employees who regularly come in contact with the customer.. In this programme the employees are trained upon attributes related to the skills in terms of interacting with the clients, providing efficient and quick services and being empathetic with the client's problems irrespective of their behavior.